Interesting article on customer service in Harvard Business Review, <a href="http://is.gd/dQZc8" rel="external">http://is.gd/dQZc8</a>. Pondering implications for libraries/archives.

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Interesting article on customer service in Harvard Business Review, http://is.gd/dQZc8. Pondering implications for libraries/archives.

http://twitter.com/pmhswe/statuses/19835662640

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Interesting article on customer service in Harvard Business Review, http://is.gd/dQZc8. Pondering implications for libraries/archives.

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